For non-IATA agents

Contractual conditions and other important notifications

Passengers on a flight with a final destination or a stopover in a country other than the country of departure are informed that international agreements known as the Montreal Convention or its predecessors, the Warsaw Convention, including their amendments (the Warsaw Convention system), may apply to the entire journey, including a portion thereof within a particular country. For these passengers, the applicable treaty, including the special contracts of carriage included in any applicable fare, governs and may limit the carrier's liability.

Notice of Liability Limitation

The Montreal Convention or the Warsaw Convention system may apply to your flight, and these Conventions govern and may limit the liability of airlines for bodily injury or death, for loss or damage to baggage, and for delay.

Where the Montreal Convention applies, the liability is limited as follows:

  • 01There are no financial limits regarding bodily injury or death.
  • 02There are no financial limits regarding bodily injury or death.
  • 03For damages caused by the delay of your flight, 4,694 Special Drawing Rights (approximately 5,000 euros; 7,500 USD) are granted per passenger in most situations.

EU Regulation No. 889/2002 requires carriers from the European Community to apply the provisions of the Montreal Convention and its related liability limitations for all passenger and baggage transportation by air. Many carriers that are not part of the European Community have chosen to apply the same convention regarding the transportation of passengers and their baggage.

Where the Warsaw Convention system applies, the following liability limits may apply:

  • 0116,600 Special Drawing Rights (approximately 20,000 Euro; 20,000 USD) for bodily injuries or death if the Hague Convention Protocol applies, or 8,300 Special Drawing Rights (approximately 10,000 Euro; 10,000 USD) if only the Warsaw Convention applies. Many carriers have voluntarily waived these limits in their entirety, and U.S. rules provide that for flights to, from, or with an ultimate destination in the United States, the limit cannot be less than 75,000 USD.
  • 0217 Special Drawing Rights (approximately 20 Euro; 20 USD) per kg for the loss, damage, or delay of checked baggage, and 332 Special Drawing Rights (approximately 400 Euro; 400 USD) for carry-on baggage.
  • 03The carrier may also be liable for damages caused by delay.

You can obtain more information from the carrier regarding the applicable limits of your journey. If your journey involves transportation by different carriers, you should contact each carrier separately for information about the applicable liability limits.


Regardless of the applicable Convention for your journey, you may benefit from a higher liability limit in case of loss, damage, or delay of baggage by declaring a higher value of the baggage at check-in and paying all applicable additional charges. Otherwise, if the value of your baggage exceeds the applicable liability limit, you should fully insure your baggage before traveling.


Statute of limitations for legal action: Any legal action to claim damages must be initiated within two years from the date of arrival of the aircraft or from the date the aircraft should have arrived. Baggage claims: written notice must be sent to the carrier within 7 days of receipt of checked baggage in case of damage, and in case of delay, within 21 days from the date on which it was made available to the passenger.

Contractual Conditions Incorporated by Reference Notification

  • 01

    Your contract of carriage with the carrier providing your international, domestic, or partly domestic air transportation is subject to this notification; any notices or receipts from the carrier; and the carrier's individual terms and conditions (Conditions), regulations, rules, and policies (Regulations), and all applicable tariffs.

  • 02

    If your transportation is performed by multiple carriers, different Conditions, Regulations, and all applicable tariffs may apply for each carrier.

  • 03

    Conditions may include, but are not limited to:

    1.

    Carrier's terms and limits of liability for bodily injury or death of passengers.

    2.

    Carrier's terms and limits of liability for the loss, damage, or delay of goods and baggage, including fragile or perishable goods.

    3.

    Applicable rules for declaring a higher value of baggage and paying additional charges.

    4.

    Application of carrier's terms and limits of liability for the acts of agents, employees, and representatives of the carrier, including any person providing equipment or services to the carrier.

    5.

    Restrictions on claims, including time limits for passengers to file claims or initiate legal actions against the carrier.

    6.

    Rules concerning reconfirmation or reservations; check-in times; use, duration, and validity of air transportation services; and the carrier's right to refuse carriage.

    7.

    Carrier's rights and limits of liability for delay or failure to perform a service, including schedule changes, substitution of alternate carriers or aircraft, and rerouting, and, where required by applicable law, the carrier's obligation to notify passengers about the identity of the operating carrier or substituted aircraft.

    8.

    Carrier's right to refuse transportation to passengers who do not comply with applicable laws or do not present all required travel documents.

  • 04

    If one carrier sells air transportation services or checks baggage for carriage on another carrier, it does so only as agent for the other carrier.

You cannot travel if you do not have all the necessary travel documents with you, such as a passport and visa. Some states may require your carrier to provide information about or allow access to passenger data.

Boarding Refusal:

  • 01
    Flights may be oversold, and there is a very small chance that a seat may not be available on the flight even if you have a confirmed reservation. In most situations, if you receive involuntary denied boarding, you are entitled to compensation. If required by applicable law, the carrier must request volunteers before involuntarily denying boarding to any person. Contact the carrier for full rules on denied boarding compensation (DBC) and information about the carrier's boarding priorities.
  • 02
    BAGGAGE: For certain types of items, a higher value can be declared. Carriers may apply special rules for fragile, valuable, or perishable items. Check with your carrier.

    CHECKED BAGGAGE: Carriers may provide a free baggage allowance for checked baggage, which is established by the carrier and may depend on class and/or route. Carriers may apply additional charges for checked baggage that exceeds the allowance provided by them. Check with the carrier.

    CARRY-ON BAGGAGE: Carriers may provide a free baggage allowance for carry-on baggage, which is established by the carrier and may depend on class, route, and/or aircraft type. Minimize carry-on baggage is recommended. Check with the carrier. If multiple carriers provide your journey, each carrier may apply different rules for baggage (both checked and carry-on).
  • 03
    SPECIAL LIABILITY LIMITS FOR BAGGAGE FOR TRAVEL TO THE UNITED STATES: For entirely domestic flights between locations within the United States, federal law requires any liability limit of the carrier for baggage to be at least 3,300.00 USD per passenger or the amount under current mandate 14 CFR 254.5.
  • 04
    CHECK-IN TIMES: The time indicated on the ticket/receipt is the departure time of the aircraft. The flight departure time is not identical to the time at which you must check-in or the time at which you must be present for boarding. Your carrier may refuse transportation if you are late. The check-in times announced by the carrier are the latest times at which passengers can be accepted for the flight; the boarding times announced by your carrier are the latest times at which passengers must present themselves for boarding.
  • 05
    DANGEROUS GOODS (HAZARDOUS MATERIALS): For safety reasons, dangerous goods should not be packed in checked baggage or carry-on baggage unless expressly permitted. Dangerous goods include, but are not limited to, compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidizing materials, poisons, infectious substances, and articles with installed alarm systems. Other restrictions may also apply for safety reasons. Check with your carrier.

Dangerous Goods

Do not transport the goods depicted in the symbol below by air without checking with the carrier beforehand.

Do not jeopardize your safety or that of other passengers Contact the carrier for more information Translations and other useful information are available on the IATA website:

https://www.iatatravelcentre.com